Support Levels:
- Evaluation Support includes free email support during the 30 day evaluation period.
- Software Maintenance subscriptions include priority email support.
- Support Packages include additional support options such as phone support, guaranteed response times, and 24x7 support.
Information to Include in Your Submission:
- jintegra.xml license key (or jintegra.jar runtime file)
- Logging information - J-Integra® for COM customers should attach their jintegra.log file.
- Detailed description of the problem and runtime environment (OS, versions, etc)
- Listing of output and/or error message(s)
- Test code (enough to reproduce the problem)
When contacting us, please indicate whether you have a Software Maintenance subscription or Support Package in order to ensure your submission receives priority response.
Contact Support:
Documentation & KB
- Access the product documentation and KB for error resolutions, useful tips, and new examples.
Support Packages
- Provides additional support options such as phone support, guaranteed response times, and 24x7 support.
Software Maintenance
- Provides access to new versions and patches, as well as priority email support.
Support Policy
- View the standards and procedures we follow for providing technical support and consulting.