Support & Maintenance Options

We offer the following support & maintenance options so you can secure your software investment and get the help you need. A detailed description of the options shown below can be found in the J-Integra Support & Maintenance Agreement.


 		 Presales
Support		 Software
Maintenance		 Silver*
Support		 Gold*
Support
Term 30 Days 1 Year 1 Year 1 Year
Price (USD) Free See Pricing $4,999 $9,999
Email Support checkmark checkmark checkmark checkmark
Upgrades checkmark checkmark checkmark
Priority Support checkmark
(Priority 3)		 checkmark
(Priority 2)		 checkmark
(Priority 1)
Guaranteed Response Time 1 Business
Day		 4 Business
Hours
Phone Support checkmark checkmark

* A Software Maintenance subscription is mandatory when purchasing Silver or Gold Support.

Custom Support Options

If the above options do not fit your needs, custom support options are available. Customizable options include expanded hours of service (including 24x7 support), shorter response times and training. Custom support pricing can be negotiated to fit your company's requirements. For more information please contact us.

Contact Support

Can't find a solution to your problem in the FAQ, documentation or knowledge base? We are here to help!

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Product Documentation

Contains a user guide and several examples to get you started.

Knowledge Base

The online knowledge base contains answers to the most common questions and issues, as well as a wide range of sample code.

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