Software Maintenance (SW Maint) is an annual subscription program that secures your software investment. If you have any questions about SW Maint after reading the Frequently Asked Questions below, please contact us.
(1) What does SW Maint cover?
- Access to all new versions and patches which are officially released to production during the term of the subscription.
- The coverage period for SW Maint is provided in increments of one (1) calendar year. Your renewal date is exactly one year from the time you join (or renew) your SW Maint subscription.
(2) Does SW Maint include technical support?
- SW Maint includes priority email support. This level of support allows you to email our support team with your questions and support issues but there are no guaranteed response times.
- For guaranteed response times and custom support options (such as 24x7 support), you must purchase a Support Package.
(3) How much does SW Maint cost?
- The cost of purchasing (or renewing) a SW Maint subscription is 18% of the list price of all licenses purchased to date.
- The 18% rate does not apply if a SW Maint subscription has been declined (or allowed to lapse) at any time in the past.
(4) What if I decline to purchase (or renew) SW Maint?
- If you wish to subscribe for the first time after previously declining SW Maint, you will be charged 40% per year retroactive to the date your licenses were purchased.
- If you wish to re-subscribe after allowing your SW Maint subscription to lapse, you will be charged 40% per year retroactive to the expiry date of the previous coverage.
(5) What if I purchase additional licenses at a later date?
- Additional licenses will be added to your current SW Maint subscription for an additional 18% fee.*
- The same SW Maint renewal date will apply to all your licenses regardless of their purchase date. At the time of renewal, you will be refunded any additonal SW Maint fees that were paid out during the previous 12 months.
* All licenses purchased to date must be covered by SW Maint before you gain access to upgrades and support. Access will be denied if only a subset of your licenses are covered.