The following support packages provide personalized support and consulting services. The J-Integra® support policy contains the standards and procedures we follow for providing technical support and consulting. All support packages include:
- Hours of Operation: M-F 0900-1700 PST/PDT
- Priority Support
- One (1) Business Day Guaranteed Response Time
- Email/Phone Support
- Access to Senior Engineering Staff
| Package Name * | Price | Incidents | Expiry |
| Hourly Rate | $250 USD / Hr (min 4 Hrs) |
N/A | N/A |
| Silver | $4,999 USD | 7 | 1 Year |
| Gold | $6,999 USD | 15 | 1 Year |
* A subscription to Software Maintenance is mandatory when purchasing a Support Package.
Custom Support Options
If the above support packages do not fit your needs, custom support options are available. Customizable options include expanded hours of service (including 24x7 support), shorter response times, and training. Custom support pricing can be negotiated to fit your company's requirements. For more information please contact us.